Privacy Policy

1. Who we are

Embergrove is an export and international trade advisory firm based in George Town, Penang, Malaysia. Our registered address is Suite 18-1, Menara Northam, Jalan Sultan Ahmad Shah, 10050 George Town, Penang. You can reach us by phone at +60 16-704 3258 or by email at [email protected].

2. Information we collect

We collect personal information in the following ways:

• Contact form submissions. When you use the contact form on our website, we receive your name, your email address, the name of your organisation if you provide it, and the content of your message.
• Direct communications. If you contact us by phone or email, we retain the information you share in those communications.
• Client engagements. During the course of an advisory engagement, you may share business information, documents and personal contact details for yourself and colleagues. We use this only to carry out the agreed scope of work.
• Website usage data. Our website may collect standard technical information such as your browser type, device, approximate location derived from IP address, and pages visited. This is used for site maintenance and basic analytics only.

3. How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiry or message
• To deliver the advisory services you have engaged us for
• To send information relevant to your engagement, such as documents, session notes and scheduling
• To maintain records of our work as required by ordinary business practice
• To improve our website and services based on usage patterns

We do not use your information for unsolicited marketing. If you have engaged with us previously, we may contact you about our services where we consider this relevant, but you can ask us to stop at any time.

4. Sharing your information

We do not sell personal information. We share information only in the following limited circumstances:

• With your knowledge and consent. For example, if we coordinate a referral to a specialist firm on your behalf, we may share relevant context with your agreement.
• With service providers. We use third-party tools for email, document storage and scheduling. These providers process data only as directed and are not permitted to use it for other purposes.
• Where required by law. We will disclose information if required to do so by applicable Malaysian law or a lawful authority.

5. Retention

We retain client engagement records for seven years from the end of the engagement, in line with ordinary commercial record-keeping practice in Malaysia. Website enquiry data that does not lead to an engagement is retained for up to twelve months. You can ask us to delete your data earlier where this does not conflict with our legal or contractual obligations.

6. Your rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to processing, where processing is based on consent
• Request that we cease processing your data for direct marketing purposes

To exercise any of these rights, contact us at [email protected] or by post to the address above. We will respond within 21 days.

7. Cookies

Our website uses cookies. Please refer to our Cookie Policy for detail on what we use and how to manage your preferences.

8. Security

We take reasonable technical and organisational steps to protect the personal information we hold. No internet transmission is completely secure, and we cannot warrant absolute security, but we manage personal data with appropriate care.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically if you have an ongoing relationship with us.

10. Contact

Questions about this policy or about how we handle your data should be directed to:

Embergrove
Suite 18-1, Menara Northam, Jalan Sultan Ahmad Shah, 10050 George Town, Penang
Email: [email protected]
Phone: +60 16-704 3258